CLIENT WELCOME CENTER

You don't need to spend hours cleaning before we arrive.

In fact, please don't.

Our team is here to help.

There are a few things that make your first visit go smoothly:

• Secure or safely contain pets if necessary.
• Put away highly personal or sensitive items you'd prefer us not to handle.
• Let us know about any new allergies, sensitivities, or household changes.
• Make sure we have the correct entry instructions.
• Provide any special instructions regarding your home, pets, or belongings.
• Let us know about areas that should not be accessed.

• Clean before we arrive.
• Vacuum.
• Mop.
• Scrub bathrooms.
• Dust.
• Make the beds.
• Do the work we're coming to do.

That's what we're here for.

Your first visit may take a little longer than a routine maintenance visit because we're establishing your home's rhythm.

Our team will:

1. Review your Client Profile.
2. Confirm any special instructions.
3. Assess the home's current needs.
4. Prioritize the areas identified during your consultation.
5. Complete the services included in your membership.
6. Note anything that may need additional attention.
7. Leave your home refreshed and ready for you to enjoy.

As we become familiar with your home, visits become more efficient and increasingly personalized.

Naturally thoughtful. Intentionally selected.

Bare Necessities uses our handmade natural products as part of our commitment to a more thoughtful approach to home care.

We consider your:

• Household preferences
• Pets
• Allergies and sensitivities
• Surface materials
• Fragrance preferences
• Sustainability goals

If there is a product, ingredient, fragrance, or cleaning method you prefer us to avoid, please let us know.

Your preferences become part of your Client Profile.

No. Bare Necessities provides the products and supplies needed for your scheduled service unless otherwise discussed.

Our handmade natural products are part of our standard Bare Necessities experience.

Yes. Each client is required to provide their own vacuum and floor-care tools.

This helps us maintain the highest standards of hygiene and cross-contamination prevention between homes. It also ensures that the equipment used is appropriate for your home's flooring, household preferences, and specific needs.

Your home may require different floor-care tools based on the surfaces, pets, allergies, or other household considerations. Using equipment dedicated to your home allows our team to provide a more consistent and sanitary service.

• Vacuum
• Broom
• Dustpan
• Mop
• Bucket or appropriate floor-cleaning system
• Any specialty floor-care tools you prefer us to use

We will provide our Bare Necessities cleaning products and other standard cleaning supplies unless otherwise discussed.

If you're unsure what floor-care equipment is appropriate for your home, we're happy to make recommendations during your Home Consultation.

Please tell us during your consultation—or at any time if something changes.

We want to know about:

• Fragrance sensitivities
• Cleaning product sensitivities
• Allergies
• Pet-related sensitivities
• Respiratory sensitivities
• Specific products or ingredients you prefer to avoid

Your information helps us determine the most appropriate products and methods for your home.

We love that pets are part of the family.

During your consultation, we'll learn:

• Their names
• Their personalities
• Where they normally stay during service
• Whether they are comfortable around new people
• Any escape risks
• Special instructions
• Feeding or treat preferences, when applicable

For everyone's safety, please let us know if your pet is nervous, protective, territorial, or likely to escape through an open door.

Your pets become part of your Client Profile too.

Not necessarily.

Many of our clients prefer to give us secure access so they can continue their day while we care for their home.

During your onboarding, we'll establish your preferred access method and document any necessary instructions.

Your security and privacy are important to us.

Your preferred access method and instructions will be documented as part of your client information.

Please notify us immediately if:

• Your access code changes.
• Your alarm system changes.
• Your garage code changes.
• A key is replaced.
• A door lock changes.
• Someone new needs access to the home.
• There are new security instructions.

We believe professionalism and trust are just as important as the work itself.

Our team is expected to:

• Arrive prepared.
• Respect your home and belongings.
• Follow your Client Profile.
• Use appropriate products and methods.
• Protect your privacy.
• Communicate concerns appropriately.
• Complete the priorities established for your visit.
• Leave your home secure when finished.

We want you to feel comfortable knowing your home is being cared for by people who understand that trust is earned through consistency.

Please identify any fragile, valuable, antique, sentimental, or specialty items during your consultation.

If something requires special care, we'll document the appropriate instructions.

If our team is unsure how an item should be handled, they will ask rather than assume.

Life happens.

Please let us know about changes such as:

• Guests arriving
• A party or event
• A new pet
• Illness in the household
• Travel
• Construction or contractors
• A room being unavailable
• A special cleaning request
• A change in priorities

The earlier we know, the better we can adjust your service.

That's one of the benefits of having a Bare Necessities membership.

Depending on your membership level and availability, you may be able to add services such as:

• Laundry
• Organization
• Grocery shopping
• Household restocking
• Concierge services
• Seasonal resets
• Holiday preparation
• Vacation home checks
• Specialty cleaning
• Additional home projects

If you aren't sure whether we can help with something, ask us.

If it supports the care and function of your home, there's a good chance we can help—or help you find the right solution.

We understand that schedules change.

Please contact us as soon as possible if you need to:

• Reschedule
• Skip a visit
• Change your service frequency
• Adjust your arrival window
• Add a special request

Because your membership is based on recurring service, maintaining a consistent schedule helps us keep your home at the level of care you expect.

Your membership determines the level of support you receive.

We Clean Your Home.

Recurring housekeeping for clients who primarily need dependable cleaning.

We Maintain Your Home.

Housekeeping plus laundry, organization, and ongoing household maintenance.

We Simplify Your Home.

Expanded household and concierge support designed to take everyday tasks off your plate.

We Manage Your Home.

Our highest level of personalized, proactive home management.

Your membership determines the level of support you receive.

Yes. Your membership establishes your level of home care, while your Home Care Plan allows us to understand and prioritize your household's individual needs.

 Absolutely. As your needs change, your membership can be reassessed. 

Additional services may be available depending on your membership, schedule, and team availability. 

Our team performs a final check before leaving your home.

We look for:

• Completed priority areas
• Properly secured doors
• Appropriate placement of household items
• Pet safety
• Lights or appliances that require attention
• Any concerns that should be communicated to you

Our goal is for you to return home to a space that feels clean, calm, cared for, and ready to enjoy.

Tell us.

We'll determine the best way to accommodate it based on your membership, schedule, and the nature of the request.

We treat your home and belongings with care. If an accidental damage or incident occurs while our team is providing service, we will:

• Notify you as soon as reasonably possible. 
• Document what happened and, when appropriate, take photos. 
• Review the situation internally and determine the appropriate next steps. 
• Work with you toward a fair resolution when the incident is determined to be caused by our team. 

For your protection and ours, please let us know about fragile, antique, valuable, sentimental, or specialty items before service so we can document any special handling instructions.

We believe in transparency, accountability, and doing the right thing when something doesn't go as planned.

For safety, insurance, and quality reasons, we do not typically provide:

• Biohazard, bodily-fluid, or infectious-material cleanup 
• Mold, asbestos, or hazardous-material remediation 
• Pest or rodent infestations 
• Exterior windows requiring significant height or specialized equipment 
• Roof, gutter, or exterior building cleaning 
• Heavy construction or post-construction debris removal 
• Carpet or upholstery extraction requiring specialized equipment 
• Hoarding or extreme clutter remediation without a separate assessment 
• Heavy lifting or moving large furniture or appliances 
• Cleaning areas that present an unsafe working condition 
• Handling of firearms, ammunition, or other hazardous items 
• Medical or clinical cleaning 
• Human or animal waste cleanup beyond normal household pet accidents 
• Any service requiring a specialized license, certification, or contractor 

Just ask us.

A successful partnership works both ways.

We ask that you:

• Communicate changes to your household.
• Keep access information current.
• Let us know about new pets or household members.
• Tell us about new allergies or sensitivities.
• Communicate special requests as early as possible.
• Respect scheduled service windows.
• Let us know if something isn't meeting your expectations.

If something isn't right, please tell us.

We'd rather have the opportunity to make it right than have you quietly disappointed.

We strive to provide the same level of care every time.

We'll communicate when something needs your attention.

Your home, belongings, privacy, and routines will always be treated with care.

Your service is built around your household—not a generic checklist.

Our handmade natural products are part of the Bare Necessities experience.

As we learn more about your home, we'll continue looking for ways to make your experience better.

We believe premium service isn't always about doing more.

Sometimes it's about noticing.

A neatly folded blanket.

A refreshed guest bathroom.

A perfectly organized entryway.

A pantry item placed where it belongs.

A note letting you know something needs attention.

A pet greeted by name.

These small details tell you:

We were here. We noticed. We cared.